Terms and Conditions

www.german-lesson.com

is a service that provides German courses online, via the Internet through audio or/and video call. The course consists of 60 minute long classes for individuals or groups. www.german-lesson.com provides a professional university certified native teacher.

Bookings

All lesson bookings must be made through www.german-lesson.com or by contacting Katrin directly on katrin@german-lesson.com. Your appointment will be confirmed by the booking system or by your teacher at least 24 hours before the scheduled lesson starts.

Payment and fees

All fees and transactions paid to www.german-lesson.com are in EUR. Currency conversion may be done automatically during check-out. All lessons must be paid in advance.

The actual fees are published on the website of www.german-lesson.com.

www.german-lessons.com reserves the right to change the fees at any time and with no notice.

Payments shall be arranged using the website booking system via PayPal services or Bank Transfer services.

Important: by making the payment you accept the Terms and Conditions and the Privacy Policy of www.german-lesson.com

German lessons

You are required to be online and prepared for the lesson at the scheduled time. Make sure not to be late as the teacher will not wait longer than 15 minutes for you.

Technical requirements

Before the first lesson you are required to properly install Skype or/and other agreed video calling software on your computer. In order to be able to participate on our lessons, you have to create a Skype account and add our teacher to your contact list.

A broadband internet access is required to ensure the quality of the sound and the video. In case of slow internet connection (poor audio/video quality) our teacher may ask you to switch off the camera to achieve better audio quality.

Refund

If you decide to terminate your course and will not attend the rest of the pre-ordered and/or pre-paid lessons, no refund will be made by www.german-lesson.com.

www.german-lesson.com reserves the right to cancel any lessons pre-agreed and/or pre-paid in any circumstances and will refund the client with the remaining amount of the pre-paid lessons that have not been completed (PayPal fees will be deducted from the due amount).

Cancellation and delay policy 

If you are unable to attend the lesson at the pre-agreed time you have to notify your teacher at least 24 hours before the scheduled time by e-mail or through the cancellation option within the booking system. If you cancel the lesson with less than 24 hours notice or miss it, or failed to log-in within 15 minutes following the lesson start time, the lesson is to be considered as completed.

The teacher reserves the right to terminate the lessons in case of force majeure and in any of the following cases:

  1. extremely bad audio quality
  2. disruption of the Internet services on any sides of the lesson

If extremely bad audio quality and/or disruption of the Internet services are on teacher’s side the lesson will be rescheduled. If extremely bad audio quality and/or disruption of the Internet services are on student’s side, you can reschedule only a 30-minute lesson.

In case of force majeure, if more than 30 minutes are completed, the whole lesson will be considered as completed.

In case you are late and you didn’t inform the teacher of the delay, the teacher will sign out of Skype after 15 minutes and charge you for the lesson.

Exclusion of liability

www.german-lesson.com cannot be at any time held responsible for any damage caused by the performance or inadequacy of the services of any third party

(e.g.: the Internet, Skype, Google Hangouts)